Answered By: Digital Library Services Team
Last Updated: Jan 30, 2017     Views: 139

Error message looks like this (screenshot below):

access denied screeensht

This message should only appear to users who are not authorised to access the online service. We are unable to offer access to all our online services to all students externally enrolled with one of our partner colleges or associate members of academic staff. So if you are able to access some of our subscribed online services, but occasionally see this message, it it likely that you see it because we cannot offer you access to the resource.

However, the same error message "Access denied: We're sorry but you're not entitled to use the service you were trying to access" is appearing intermittently for many people, when it should not. So fully enrolled students and full members of Manchester Metropolitan staff see it, when they should be able to access everything to which we subscribe.

If you see this error message and think that you should have access to the electronic resource you were trying to log in to, please try the following workaround:

  • Firstly, close and reopen your web browser (e.g. Internet Explorer, Chrome or Firefox) then try accessing the resource again
  • If this does not work and you are on your own computer or mobile device, shut the browser tab or window that has the error message in and then clear the browser’s cache*
  • If this does not work and you are on a University computer, please try using another web browser
  • Should you still experience any difficulties, please contact the Library

* If you are not sure how to clear your browser's cache, please read this website, which has instructions explaining how to clear the cache for a number of different browsers. If you are unsure what browser or version or a browser you are currently using, please visit this website, which will tell you.

We would like to apologize for any inconvenience caused by this issue. We are working hard to resolve it as a priority and will provide updates via the Library web site news,Twitter and Facebook.