Answered By: Digital Library Services Team
Last Updated: Jan 23, 2018     Views: 16

An update for MS Word on Apple Mac was released on 18/01/2018. After installing the updates, EndNote (client) and EndNote CiteWhileYouWrite (plugin/online) does not open and users get an error when trying to open Word (Word still works, EndNote does not).

EndNote themselves are planning on putting out a fix for this sometime this week week beginning 22/01/2018), but the advice in the meantime is to downgrade Word back down to Word version 15.xxxxx (any version within the 15 range).