Answered By: DLS Admin
Last Updated: Jun 29, 2018     Views: 6

An update for MS Word on Apple Mac was released on 18/01/2018. Users have reported that after installing the updates, EndNote (client) and EndNote CiteWhileYouWrite (plugin/online) does not open and users get an error message when trying to open Word.

The advice is for Mac users to downgrade Word back down to Word version 15.xxxxx (any version within the 15 range).

See also these FAQs:

Library Search and EndNoteWeb using Safari as your web browser

The CWYW toolbar isn't appearing on Word 2016 on a Mac

And this comprehensive video:

Support from the EndNote software provider