Answered By: Digital Library Services Team
Last Updated: Oct 31, 2017     Views: 292

We've noticed that users of the web browser Google Chrome may have a problem downloading Dawsonera eBooks.

The PDF of the eBook does not display and users get a grey screen and a "failed to download PDF" message.

This is because the download is opening in Chrome, and unfortunately there are some compatibility issues with Chrome’s PDF reader and Dawsonera. Please open the download in Adobe Reader, by going to your downloads and clicking ‘open with’ – Adobe Reader. The download should be accessible in this application.